Designed by a man. Perfected for women
Return and Refund Policy
1. General Information
G.MILLER strives to provide customers with premium corset dresses and exclusive fashion products of the highest quality.
Before placing an order, please carefully read this Return and Refund Policy.
By placing an order on the site, you automatically agree to the terms and conditions set out below.
2. International delivery and orders worldwide
We deliver worldwide, including Europe, the USA, Canada, Asia, Australia and other regions.
Since international delivery involves the work of customs services, international logistics companies and local carriers, delivery times may vary depending on the recipient's country.
The buyer is responsible for:
the correctness of the specified delivery data;
payment of customs duties, taxes or import charges in accordance with the legislation of the recipient's country;
timely receipt of the parcel.
The company is not responsible for delays caused by:
customs clearance;
international logistics delays;
local delivery services;
force majeure;
incorrectly specified delivery address.
3. Terms of return of goods
The return of goods is possible only if the goods:
have not been used;
have no signs of wear;
are in original condition;
have all original tags;
are returned in the original packaging;
do not have the smell of perfume, traces of cosmetics, damage or changes.
The company reserves the right to refuse to return the goods if the specified conditions are not met.
4. Deadline for submitting a return application
The customer must submit a return request within 14 calendar days from the date of receipt of the order.
To process a return, you must provide:
the buyer's full name;
the order number;
the email used when placing the order;
a photo of the product (if necessary);
the reason for the return.
After the expiration of the specified period, the return may be rejected.
5. Non-returnable products
The following are not eligible for return and refund:
individually sewn products;
personalized orders;
made-to-order products;
exclusive limited collections;
final sale products;
gift certificates;
products damaged due to improper use.
Due to the specifics of corset products, the company may also refuse to return products with deformation of the corset structure or traces of incorrect tightening.
6. Damaged or incorrect product
In case of receiving:
damaged product;
defective product;
incorrect order;
the customer is obliged to notify us within 48 hours of receiving the package.
It is necessary to provide:
a photo of the product;
a photo of the packaging;
a photo of the shipping label;
a description of the problem.
After inspection, the company may offer:
a replacement of the product;
a partial refund;
a full refund;
store bonus credit.
All requests are reviewed before a decision is made.
7. Return shipping costs
If the return is not due to a store error, the customer pays for:
return shipping costs;
customs fees;
international fees;
packaging costs.
The original shipping cost is not refundable.
We recommend using:
tracked shipping;
insured international shipments.
The company is not responsible for lost returns during transportation.
8. Refund procedure
After receiving and checking the goods:
the customer will receive an email notification;
the return will be confirmed or rejected;
if approved, the funds will be returned to the original payment method.
The terms of crediting the funds depend on:
the customer's bank;
the payment system;
international banking procedures.
Estimated refund period:
5–21 business days.
9. Partial refund
A partial refund may be applied in cases of:
minor signs of use;
no tags;
damaged packaging;
return of goods after the specified period;
damage not related to delivery.
10. Order cancellation
Order cancellation is only possible until the start of production or shipment.
Once the order has been transferred to the delivery service, cancellation is not possible.
Custom and personalized orders cannot be canceled after production has started.
11. Refusal to receive the parcel
In case of customer's refusal of international shipment:
shipping cost is not refundable;
customs charges may be deducted from the refund amount;
additional costs associated with returning the parcel may be borne by the buyer.
12. Exchange of goods
Due to limited collections and exclusive nature of production, direct international exchange of goods is not guaranteed.
To receive a different size or color, we recommend:
return;
create a new order separately.
13. Customs duties and taxes
International orders may be subject to:
import duties;
VAT;
customs fees;
local taxes of the recipient country.
All additional charges are the responsibility of the buyer.
The company is not responsible for delays or costs associated with customs clearance.
14. Fraud protection
For security reasons, the company reserves the right to
both have the right to:
refuse suspicious transactions;
request identity verification;
cancel risky orders;
refuse refunds in case of fraud.
Any illegal chargeback requests or financial fraud may be reported to the relevant authorities.
15. Force Majeure
The Company is not responsible for delays or inability to fulfill obligations due to force majeure, including:
war;
natural disasters;
pandemics;
government restrictions;
international logistics disruptions;
cyberattacks;
power outages;
customs clearance delays.
16. Contact information
For all questions regarding returns and refunds, please contact:
G.MILLER Support Service
Email: grigoriimiller2026@gmail.com
Response time:
1–3 business days
Be sure to indicate the order number in the letter.
17. Policy Agreement
By placing an order on the site, the client confirms that he has read and agrees to this Return and Refund Policy.
All disputes are resolved in accordance with the norms of international e-commerce and the current legislation of the country of application.
both have the right to:
refuse suspicious transactions;
request identity verification;
cancel risky orders;
refuse refunds in case of fraud.
Any illegal chargeback requests or financial fraud may be reported to the relevant authorities.
15. Force Majeure
The Company is not responsible for delays or inability to fulfill obligations due to force majeure, including:
war;
natural disasters;
pandemics;
government restrictions;
international logistics disruptions;
cyberattacks;
power outages;
customs clearance delays.
16. Contact information
For all questions regarding returns and refunds, please contact:
G.MILLER Support Service
Email: grigoriimiller2026@gmail.com
Response time:
1–3 business days
Be sure to indicate the order number in the letter.
17. Policy Agreement
By placing an order on the site, the client confirms that he has read and agrees to this Return and Refund Policy.
All disputes are resolved in accordance with the norms of international e-commerce and the current legislation of the country of application.